Terms & Conditions

These terms and conditions (“Terms”) apply to all services provided by Wellness Drips Ltd (“we,” “us,” “our,” or “Company”) via home visits and at our clinic. By booking an appointment with Wellness Drips Ltd, you (“Client,” “you,” “your”) agree to the following Terms.

1. General Information

Wellness Drips Ltd offers IV therapy wellness and related services through our clinic and home visit options. All services are conducted by trained and certified professionals who adhere to strict health and safety protocols to ensure Client wellbeing.

2. Booking and Confirmation

Appointments can be booked in advance via our website at www.wellnessdrips.com , our customer service line, or directly at our clinic. A confirmation will be sent to your registered contact details. Please verify that all booking information is correct to avoid delays or appointment issues.

3. Health Disclosure

Clients are required to disclose any pre-existing medical conditions, medications, allergies, or other health information that may affect their suitability for IV therapy. Inaccurate or incomplete disclosure may lead to refusal of service, increased health risks, or discontinuation of treatment.

4. Cancellation Policy

We value our clients’ and professionals’ time and maintain the following cancellation policy:

• 24-Hour Notice Required for Clinic and Home Visits: Cancellations must be made at least 24 hours before the scheduled appointment time.
• Late Cancellations: For cancellations made less than 24 hours prior, a fee of [e.g., £50 or full service fee] applies.
• No-Show Policy: If you fail to attend an appointment at the clinic or are unavailable during a home visit, you will be charged the full service fee.

5. Payment Terms

Payment is due in advance or at the time of service unless other arrangements have been made. We accept various payment methods, which will be confirmed at booking. Refunds are issued only for cancellations with adequate notice or at our discretion.

6. Service Modifications and Delays

While we strive to meet all appointment times, unforeseen delays may occur due to traffic, emergencies, or other factors. We will notify you as soon as possible in case of any delays and reschedule if necessary.

7. Clinic-Specific Terms

For appointments at our clinic:

• Please arrive at least 10 minutes before your scheduled appointment time.
• Late arrivals may reduce your treatment time to accommodate other clients or may need to be rescheduled at our discretion.
• You must follow all clinic health and safety protocols, including hygiene and mask guidelines (if applicable).

8. Safety and Accessibility Requirements for Home Visits

For home visits:

• A safe, clean, and private area must be provided for our professional to administer the IV therapy.
• Pets should be kept restrained or away during the appointment.
• If you cannot ensure a suitable environment for the treatment, we may be unable to proceed with the service.

9. Limitation of Liability

Wellness Drips Ltd is not liable for any indirect, incidental, or consequential damages arising from the use of our services. We take all reasonable steps to ensure safe, effective treatment but do not guarantee specific outcomes. We are not responsible for adverse reactions due to undisclosed medical conditions or allergies.

10. Client Responsibilities

You are responsible for:

• Disclosing all relevant health information via the health assessment form.
• Ensuring availability and accessibility for your appointment at the clinic or during a home visit.
• Following any pre- and post-treatment guidance provided by our professionals.

11. Intellectual Property

All content, images, trademarks, and materials on our website, marketing materials, and service documents are owned by Wellness Drips Ltd. Unauthorised use, reproduction, or distribution is prohibited.

12. Complaints and Feedback

We are committed to providing high-quality services and encourage feedback to help us improve. For any complaints or concerns, please contact us at info@wellnessdrips.com .

13. Amendments

Wellness Drips Ltd reserves the right to amend these Terms at any time. Updates will be posted on our website, and continued use of our services implies acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of England without regard to conflict of law provisions.

15. Contact Us

For further information or questions about these Terms, please visit our website at www.wellnessdrips.com or contact us at 149b Masons Hill, BR2 9HW or 02034885821